Silicon Power provides warranty services for the materials and manufacturing processes of its digital storage products. This warranty is subject to the following terms and limitations: within the warranty period, under normal operating conditions, for failures caused by manufacturing processes or raw materials, Silicon Power shall be responsible for repair or replacement with products of the same grade. Customers are not required to bear labor costs or parts replacement fees incurred during repair. Silicon Power may update or supplement these warranty terms from time to time; please refer to the latest published content on the official website.

• Damage caused by accidents, intentional damage, or improper use (such as not following product instructions, use beyond the intended design purpose, or use for jigs or testing purposes), or improper installation (such as use on incompatible equipment or equipment not conforming to Silicon Power product design).
• Damage resulting from user abuse, misuse, negligence, self-repair, unauthorized modification, or alteration of components.
• Products damaged due to natural disasters or power issues (such as insufficient voltage, excessive or unstable power supply, or prolonged lithium battery charging).
• Products with inconsistent, damaged, missing, unclear, or externally damaged labels.
• Products purchased through non-authorized distribution channels or second-hand resale channels.
• Products whose warranty labels or tamper-proof labels have been altered or damaged.
• Software or digital content included with the product.

Disclaimer

•  For products with storage functions, please back up all original data before sending the product for repair. Silicon Power does not guarantee the integrity of data during the repair process.
• Silicon Power shall not be responsible for any damage or loss occurring during shipment to Silicon Power for repair due to improper transportation or packaging methods.
•  If the product is used in applications where product defects or failures may result in personal injury or death, including but not limited to medical or medical-related equipment, aircraft, transportation control systems, disaster prevention systems, combustion control systems, or nuclear equipment, Silicon Power shall not be responsible for any resulting personal injury, death, or losses arising from such applications.
• To the maximum extent permitted by law, Silicon Power shall not be liable for any infringement, indirect or incidental damages arising from product use, including loss of profits, business investments, goodwill, data loss, or damages or failures of other equipment used in conjunction with Silicon Power products.

Consumer Grade Product Notice

• Component specifications of commercial-grade products are not fixed, and actual shipment configurations may vary by batch. Customers are advised to fully evaluate compatibility and reliability risks.
• For applications requiring high stability, compatibility, long-term supply assurance, or failure analysis reports, industrial-grade products are recommended to ensure full BOM locking and warranty support.

Warranty Period Determination

The warranty period is calculated starting from the product shipment date. If valid proof of purchase cannot be provided, the shipment date recorded in Silicon Power’s internal system shall prevail.

Warranty Term

Principles of Product Repair and Replacement

All Silicon Power products under warranty will be evaluated to determine whether repair or replacement is required. If replacement is confirmed, Silicon Power will replace the product with the original type or a product with similar specifications. If repair or replacement service cannot be provided, a refund will be issued based on the depreciated value of the product.

After-Sales Service Procedure

For product repair requests, customers may contact their sales representative directly or apply for an RMA authorization code through the official website. If applying independently, after the system issues the RMA number, customer service or the sales team will assist with after-sales processing and product return to Silicon Power. Upon receipt of the returned product, Silicon Power will promptly inspect both internal conditions and external appearance for damage. Relevant information regarding the returned product will be provided to the customer, who may then decide whether to proceed with repair.