• Damage resulting from accidents, misuse (including failure to adhere to product instructions, use beyond the intended purpose, or use in testing or jigs), or improper installation (such as with incompatible equipment or environments not suited for Silicon Power products).
• Damage arising from user abuse, neglect, unauthorized repairs, or modifications.
• Losses caused by natural disasters or power issues (e.g., under-voltage, over-voltage, unstable power supplies, or prolonged charging of lithium batteries).
• Products with missing, damaged, unclear, or altered product labels, or products exhibiting physical damage.
• Products purchased through unauthorized distributors or second-hand resale channels.
• Products where warranty or tamper-proof labels have been altered or damaged

Disclaimer

• For products with storage functions, users should back up all data before sending the product for repair, as Silicon Power cannot guarantee data integrity during the repair process.
• Silicon Power accepts no liability for damages or losses incurred during shipment or due to improper packaging when returning products to Silicon Power for repair.
• Silicon Power is not responsible for personal injuries or losses if products are used in applications where product failure or malfunction could lead to personal injury or death—such as in medical, aircraft, transportation control, disaster prevention, combustion, or nuclear equipment.
• To the fullest extent permitted by law, Silicon Power shall not be liable for incidental or indirect losses, including loss of profit, business investment, goodwill, data loss, or damages caused by other devices used in conjunction with Silicon Power products.

Consumer Grade Product Notice

• Component specifications of consumer grade products are not fixed and may vary between production batches. Please carefully evaluate potential risks related to compatibility and reliability.
• Consumer grade products are covered by a replacement service for defective items only. Replacement units may not be identical to the original products.
• For applications requiring high stability, compatibility, long-term supply assurance, or failure analysis reports, we strongly recommend selecting industrial grade products. Industrial grade offerings ensure complete BOM (Bill of Materials) control and comprehensive warranty support.

Warranty Period Determination

The warranty period is calculated from the product’s shipment date. In the absence of purchase proof, the shipment date recorded in Silicon Power’s system will apply.

Warranty Term

Please note that the estimated product lifespan is based on typical industry usage under normal conditions, though actual warranty periods may vary by country or region. For extended warranty terms, please contact your sales representative.

Principles of Product Repair and Replacementn

For products under warranty, Silicon Power will determine whether repair or replacement is necessary. If replacement is deemed appropriate, Silicon Power will provide a model of the same or equivalent specifications. If repair or replacement is not feasible, a refund based on the product’s depreciated value may be issued.

After-Sales Service Procedure

To initiate a repair request, please contact your sales representative directly or apply for an RMA authorization code through our website. Once an RMA number is issued, our customer service or sales team will assist with the return process. Upon receipt of the product, Silicon Power will conduct a thorough inspection and communicate any findings to the customer for a repair decision.